How to pay or challenge a parking fine, also known as a Penalty Charge Notice
When can I pay or challenge my fine?
It takes 24 hours for the details of the fine to appear on our parking system. After the 24 hours have passed, you'll be able to challenge or pay the fine online.
Pay a parking fine
You can pay your parking fine (Penalty Charge Notice) online. You can also view photographs relating to the fine.
To pay a parking fine you'll need:
- the Penalty Charge Notice number (look for the PCN number on the ticket)
- your vehicle registration number
- a valid debit or credit card
The penalty charge will be reduced by a discount of 50% to £25.00 or £35.00 if it's paid within 14 days. The 14 day period begins on the date the Penalty Charge Notice was served.
Other ways to pay
You can also:
- pay at a Post Office or PayPoint (please take your ticket with you)
- send us a cheque (our address is at the bottom of the page)
Challenge a parking fine
If you feel you've been incorrectly issued with a parking fine (Penalty Charge Notice), you can challenge it within 14 days. This is called an 'informal challenge'. You won't receive an automated response. But we'll try to answer your challenge within 14 days, although it may take longer.
Please don't make payment if you wish to challenge. The discount period will be extended if your challenge is unsuccessful.
To challenge a parking fine you'll need:
- the Penalty Charge Notice number (look for the PCN number on the ticket)
- your vehicle registration number
- a valid reason to challenge the Penalty Charge Notice
A challenge can also be made in writing. Our address is at the bottom of the page. Please quote the Penalty Charge Notice (PCN) number on your challenge.
Notice to owner
If your informal challenge is unsuccessful, or you don't respond to your Penalty Charge Notice within 28 days, we'll issue a 'notice to owner'. It will explain how to pay or make a formal challenge. If you wish to challenge at this stage, you can make a representation online. We'll ask for a Web Code; you'll find this on your notice.
Further information
From the 7 November 2011 we've been working as part of the Norfolk Parking Partnership (NPP), alongside Norfolk County Council. This is to aid consistency in the delivery of parking services in the County. The NPP's policy and approach to challenges can be found on the Norfolk County Council website.