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Report a lost, found or running loose dog

Guidance notes

  • A dog MUST BE contained for our contractor, Dogotel, to collect.
  • Dogotel will contact you to arrange collection and they aim to collect all dogs within 2 hours of submitting your form (between the hours of 7:30am until 4:30pm).
  • If the report is after 4:30pm, you will need to transport the dog to Dogotel as they do not collect after this time.
  • If the report is after 10:00pm, the dog will need to be kept at the property overnight to enable Dogotel to collect the following day.
  • Any lost and found dogs will be listed on our website for 7 days - if you have lost a dog, we highly recommend that you include a photo when completing our online form.
  • If you have lost your dog, then it's also worth reporting this to your dog's microchipping company as well as making sure you check our website on a daily basis for any new reports.

Tell us who you are

Tell us about the dog

Is the dog?
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Dog running loose

⚠ Please note that we cannot send our contractor out to collect the dog, as it’s not confined.
  • If it’s causing a safety issue on a road or the highway, then you will need to contact the Police.
  • Any dog reported as ‘running loose’ will be added to our website, so hopefully they can be reunited with their owner.

Tell us more about the lost dog

What other colours does it have on it?
What sex is your dog?
What is the approximate age of your dog?
Is your dog wearing a collar?
Is there a tag on its collar?
Warning: Please do not confirm the exact address or include personal information (as this is displayed on our website)
Is your dog micro-chipped?
Are your contact details correct on the micro-chip?

Tell us more about the found or running loose dog

What other colours does it have on it?
Do you know what breed the dog is?
What sex is the dog?
Is the dog wearing a collar?
Is there a tag on its collar?
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Privacy Notice

The Council has a duty to process and store your personal information safely and securely in line with data protection legislation, which here means the General Data Protection Regulations (Regulation (EC) 2016/679 which is in force from 25 May 2018) (GDPR) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then any successor legislation to the GDPR.

The Borough Council of King’s Lynn and West Norfolk (the Council), of Kings Court, Chapel Street, King’s Lynn, Norfolk, PE30 1EX is the data controller for the purposes of the GDPR and associated domestic law.

We will use your personal information for the purposes of the provision of the lost and found dog service. The processing of this information is necessary for the Council to undertake a public task, i.e. the processing is necessary for the Council to perform a task in the public interest or for its official functions, and the task or function has a clear basis in law, in this case the Environmental Protection Act 1990, as amended.

Your data will be used for this specific purpose and will be passed to Dogotel who are contracted to undertake the lost and found dog service on behalf of the Council. It may also be shared between Council departments and other agencies where there is lawful authority to do so.

Your information will be kept strictly confidential. It will be stored separately from other information in a password-protected database on the Council’s computer system.

Your personal information will be kept for as long as you require lost and found dog service and for a period after the service is terminated. You can find more information about our retention policy on the privacy notice page. We will only use your data within the terms of data protection laws, will delete your data securely and only keep it for as long as necessary. We will review dates for keeping personal data in the future and if necessary update these privacy notices.

You may see copies of the data held about you and ask for it to be corrected or deleted.

You can find more information about Data Protection and the Council's Data Protection Officer, on our Data Protection page.

If you are unhappy with the way your personal information is being handled you can contact the Independent Information Commissioner.

Declaration

Please read this declaration carefully before you press submit.

  • I certify to the best of my knowledge and belief, the information supplied by me on this form is accurate.
  • I understand the personal information collected on this form will be used by the Borough Council of King's Lynn and West Norfolk to process my request, and deliver the service.
  • I understand that the information provided on this form is subject to the provisions of the General Data Protection Regulations (Regulation (EC) 2016/679 which is in force from 25 May 2018) (GDPR).
  • I understand some of the information provided will be displayed on the Borough Council of King’s Lynn & West Norfolk website.

You can find out more detailed information about our Privacy Policy, on our privacy notice page.

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