Communication tips
Find out about accessible routes and facilities.
Remember that sometimes people need extra time to understand or to explain what they need.
You may need to repeat what you have said using different words, to help someone understand.
Consider offering several methods for someone to book a journey with you, not everyone can use the phone or an app with ease.
Communication isn’t just about talking. It’s also about listening.
When you’re communicating with anyone, think about your tone of voice, as well as the words you use.
To be an inclusive communicator, remember that people may face different types of language barrier, such as a hearing impairment, using English as an additional language, having a learning disability or problems with memory.
Use clear and simple words and phrases.
Avoid jargon or long words that might be hard to understand.
Be prepared to use different communication tools or methods (for example, just pointing may not help to explain to someone with a visual impairment where to go).
Follow the lead of the person you’re communicating with.
Go at the pace of the person you’re communicating with, check you have understood and be creative.