Good practice tips
Always:
- Keep yourself safe, do not intervene
- Sit lone passengers in the back
- Ensure ID badge is always visible
- Be wary about telling passengers you have had a busy night (to protect against robbery or assault)
- Remain professional and keep clear, appropriate boundaries
- Report any incidents about the journey or concerns about passengers to your employer (following their procedures)
Remember the 5 R’s of safeguarding
- Recognise
- Respond
- Record
- Report
- Refer
If you have any concerns about a young person or adult, this should be reported to the Multi-Agency safeguarding hub based at Norfolk County Council on 0344 800 8020.
If you consider the incident to be an emergency, call 999.
You should never:
- engage with your passengers on Facebook or other social media site
- make unnecessary physical contact with your passengers, always ask
- take photographs of your passengers
- buy your passengers gifts, sweets or similar
- use bad or inappropriate language
- discuss personal issues, or issues that may be deemed sensitive
- engage in inappropriate conversation with your passengers
- share personal contact details with your passengers
- accept sexual favours/gifts instead of payment
- set off on your journey without a specific destination address
- double up on a booking
Responding when someone discloses abuse:
- Be calm and sensitive
- Listen - let them talk, do not interrupt
- Let them know you are taking them seriously
- Acknowledge their courage
- Seek their permission to share (tell them you will pass the information to the relevant people)
- Record the conversation and make any referrals needed as soon as possible including date and time. Keep in the information factual. If anything you provide is your opinion, state this clearly.