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Retail, hospitality and leisure relief

You may be able to apply for a discount if you run business in the retail, hospitality or leisure industry

The following businesses can receive a 40% business rates discount for 2025/2026, subject to certain cash caps:

  • Retail
  • Hospitality
  • Leisure

This discount was previously 75% for 2023/2024 and 2024/2025.

Who qualifies?

You'll benefit from the relief if you're a business premises occupied and wholly or mainly used for retail, leisure or hospitality purposes. You can view the full list of eligible businesses, and find out more information on the GOV.UK website.

Cash caps

Under the cash cap, no ratepayer can in any circumstances exceed £110,000 in discount across all of their business rates properties in England.

The Retail, Hospitality and Leisure Relief Scheme is subject to the Minimal Financial Assistance limits under the Subsidy Control Act. This means no ratepayer can receive over £315,000 over a three-year period. Therefore, to claim the Retail, Hospitality and Leisure relief you must not have exceeded either the £110,000 cash cap for any year that you are applying for, or the Minimal Financial Assistance limit of £315,000 over three years.

Opting out

Ratepayers may opt out of receiving the discount, but this cannot later be withdrawn. If you wish to opt out of receiving the discount, please email brates_kl@west-norfolk.gov.uk.

How to apply

If we're happy that you qualify, we'll automatically award the relief on your business rates bill.

If we haven't awarded it automatically and you meet the criteria, please email brates_kl@west-norfolk.gov.uk.