Our commitment to you
We are committed to providing a high-quality new build housing experience for our customers. We aim to deliver homes that meet the needs of our community and exceed your expectations.
Working will trusted partners
We are proud to collaborate with Lovell, a respected and experienced housebuilder known for delivering exceptional homes and building vibrant communities.
Their expertise in construction and development, combined with our knowledge of local needs, ensures that we can offer you the best possible homes.
We are also proud to be a member of the New Homes Quality Board. By joining the Board, we demonstrate our dedication to industry best practices and consumer protection. We believe that membership will enable us to enhance our new build housing offering, strengthen our partnership with Lovell, and ultimately provide even greater satisfaction for our customers.
Your buying options
To make the home-buying process as convenient and transparent as possible, we offer multiple purchasing options:
- Through local agents: For some of our developments, like Styleman Court, local estate agents such as William H Brown handle sales. Their deep understanding of the local area and the property market ensures you receive expert guidance.
- Direct from the builder: For other developments, you can buy directly from Lovell, offering a streamlined and efficient process and direct access to the builder.
No matter who you choose to buy from, you can rest assured that you're purchasing a high-quality home built in partnership with us.
We'll always make it clear who to contact when you're interested in a specific development.
After sales service
We want your experience after moving in to be as seamless as your buying journey.
- Support for two years: Lovell’s dedicated after-sales team will handle all queries and concerns about your new home for two years post-completion
- Comprehensive care: After-sales service includes addressing defects, property maintenance guidance, and warranty claims
Our promise to you
We commit to:
- providing clear and accurate information: Comprehensive and up-to-date information about our new build properties, including specifications, pricing, and availability.
- delivering excellent customer service: Professional and friendly assistance throughout your home-buying journey.
- building high-quality homes: We are committed to constructing homes that are well-built, energy efficient, and meet the highest standards of quality.
- ensuring timely delivery: We will strive to deliver your new home on schedule and provide regular updates on the progress of your home to keep you informed.
- offering transparent processes: Clear communication about the buying process, contracts, legal matters, and aftercare.
- resolving issues promptly: Prompt attention to any concerns you may have.
- supporting the community: Developing homes that contribute positively to the local area
The customer journey
The steps in your buying process may vary depending on the appointed sales agent. Each development’s customer journey will be explained to you during the sales process. A copy of these processes can also be found at the bottom of this page. Details are also available on our website for your reference.
How we will measure our success
We will evaluate our performance based on:
- customer satisfaction surveys
- monitoring of sales performance
- feedback from residents
- building control inspections
- compliance with industry standards
Your feedback matters
Your feedback is essential to us. We encourage you to share your views and suggestions to help us improve our services. You can contact us by
- Email: corporateprojects@west-norfolk.gov.uk
- Phone: 01553 616200
By choosing a new build home from the us, you can be confident in your choice and enjoy a positive home buying experience.